As a professional supplier of rice milling equipment, we recently delivered a complete set of 25-ton rice processing machine to a grain processing company in Oman. This cooperation not only highlights the competitiveness of our equipment in the Middle Eastern market but also showcases our strength in pre-sales consultation, equipment configuration, and technical support.
고객 배경
The customer is a newly established grain processing enterprise in Oman, planning to set up a modern small-scale rice milling plant. They aimed to achieve a fully automated processing line from paddy cleaning, husking, milling, grading to final packaging—while placing great importance on rice quality and yield.
Key concerns from the customer
During early communication, the customer raised several important concerns:
- Is the equipment suitable for local paddy varieties?
Omani paddy typically has higher moisture content, which might affect husking and milling efficiency. - Does the system support automation and labor-saving operation?
Due to the high cost of labor in Oman, the customer wanted the machine to operate with minimal manpower. - How about the rice yield and broken rice rate?
The customer expected a high yield with minimal broken rice to stay competitive in the market. - Is installation and commissioning support available?
The customer was worried about handling installation on their own after the machine arrived.
Our tailored solutions
To address all concerns, we provided the following solutions and support:
- Adaptability to local paddy
Based on the paddy samples provided by the customer, we conducted tests and confirmed that the 25-ton rice processing machine works efficiently with local paddy, delivering high husking efficiency and uniform milling. - Automated operation system
The machine is equipped with a centralized control cabinet and automatic feeding system, simplifying operations and significantly reducing labor input. - Excellent rice quality
With a low-temperature rice mill and dual rice grading system, the machine ensures top-quality milled rice and keeps the broken rice rate within acceptable levels. - Comprehensive technical support
We offered detailed installation manuals and video tutorials. Remote video guidance was also available to ensure smooth commissioning. - Spare parts and after-sales guarantee
We proposed a spare parts package for frequently replaced components and ensured fast delivery of parts through our dedicated after-sales channel.
Delivery and customer feedback
The machine was manufactured and tested within 35 working days after contract signing and was shipped to the Omani port via sea freight. The customer was satisfied with the secure packaging and transport arrangements and successfully completed the installation with our guidance.
The rice plant has been operating steadily for several weeks now. The customer is very pleased with the production efficiency and the quality of the finished rice. They have also expressed interest in upgrading to a 60-ton rice processing line in the future.
Are you planning to start a rice milling business? Contact us today for a free layout design and price quote. We offer full support—from machine selection and shipping to installation and technical guidance.