As a professional supplier of rice milling equipment, we recently delivered a complete set of 25-ton rice processing machine to a grain processing company in Oman. This cooperation not only highlights the competitiveness of our equipment in the Middle Eastern market but also showcases our strength in pre-sales consultation, equipment configuration, and technical support.
Customer background
Khách hàng là một doanh nghiệp chế biến ngũ cốc mới thành lập tại Oman, đang có kế hoạch thiết lập một nhà máy xay gạo quy mô nhỏ hiện đại. Họ nhằm mục tiêu đạt được một dây chuyền chế biến hoàn toàn tự động từ việc làm sạch lúa, xát gạo, xay xát, phân loại đến đóng gói cuối cùng - đồng thời đặt tầm quan trọng lớn vào chất lượng và năng suất gạo.
Key concerns from the customer
Trong quá trình giao tiếp ban đầu, khách hàng đã nêu ra một số mối quan tâm quan trọng:
- Is the equipment suitable for local paddy varieties?
Omani paddy typically has higher moisture content, which might affect husking and milling efficiency. - Does the system support automation and labor-saving operation?
Due to the high cost of labor in Oman, the customer wanted the machine to operate with minimal manpower. - How about the rice yield and broken rice rate?
The customer expected a high yield with minimal broken rice to stay competitive in the market. - Is installation and commissioning support available?
The customer was worried about handling installation on their own after the machine arrived.
Our tailored solutions
Để giải quyết tất cả các mối quan tâm, chúng tôi đã cung cấp các giải pháp và hỗ trợ sau:
- Adaptability to local paddy
Based on the paddy samples provided by the customer, we conducted tests and confirmed that the 25-ton rice processing machine works efficiently with local paddy, delivering high husking efficiency and uniform milling. - Automated operation system
The machine is equipped with a centralized control cabinet and automatic feeding system, simplifying operations and significantly reducing labor input. - Excellent rice quality
With a low-temperature rice mill and dual rice grading system, the machine ensures top-quality milled rice and keeps the broken rice rate within acceptable levels. - Comprehensive technical support
We offered detailed installation manuals and video tutorials. Remote video guidance was also available to ensure smooth commissioning. - Spare parts and after-sales guarantee
We proposed a spare parts package for frequently replaced components and ensured fast delivery of parts through our dedicated after-sales channel.
Delivery and customer feedback
The machine was manufactured and tested within 35 working days after contract signing and was shipped to the Omani port via sea freight. The customer was satisfied with the secure packaging and transport arrangements and successfully completed the installation with our guidance.
The rice plant has been operating steadily for several weeks now. The customer is very pleased with the production efficiency and the quality of the finished rice. They have also expressed interest in upgrading to a 60-ton rice processing line in the future.
Bạn có kế hoạch bắt đầu một doanh nghiệp xay xát gạo không? Liên hệ với chúng tôi hôm nay để nhận thiết kế bố trí miễn phí và báo giá. Chúng tôi cung cấp hỗ trợ đầy đủ - từ việc chọn máy móc và vận chuyển đến lắp đặt và hướng dẫn kỹ thuật.