As a professional supplier of rice milling equipment, we recently delivered a complete set of 25-ton rice processing machine to a grain processing company in Oman. This cooperation not only highlights the competitiveness of our equipment in the Middle Eastern market but also showcases our strength in pre-sales consultation, equipment configuration, and technical support.
Customer background
顧客はオマーンに新しく設立された穀物加工企業で、現代的な小規模の米製粉工場を設立する計画を立てています。彼らは、稲の清掃、脱穀、製粉、選別から最終的な包装までの完全自動化された加工ラインを実現することを目指しており、米の品質と収量を非常に重視しています。
Key concerns from the customer
初期のコミュニケーションの中で、顧客はいくつかの重要な懸念を提起しました：
- Is the equipment suitable for local paddy varieties?
Omani paddy typically has higher moisture content, which might affect husking and milling efficiency. - Does the system support automation and labor-saving operation?
Due to the high cost of labor in Oman, the customer wanted the machine to operate with minimal manpower. - How about the rice yield and broken rice rate?
The customer expected a high yield with minimal broken rice to stay competitive in the market. - Is installation and commissioning support available?
The customer was worried about handling installation on their own after the machine arrived.
Our tailored solutions
すべての懸念に対処するために、私たちは以下の解決策とサポートを提供しました：
- Adaptability to local paddy
Based on the paddy samples provided by the customer, we conducted tests and confirmed that the 25-ton rice processing machine works efficiently with local paddy, delivering high husking efficiency and uniform milling. - Automated operation system
The machine is equipped with a centralized control cabinet and automatic feeding system, simplifying operations and significantly reducing labor input. - Excellent rice quality
With a low-temperature rice mill and dual rice grading system, the machine ensures top-quality milled rice and keeps the broken rice rate within acceptable levels. - Comprehensive technical support
We offered detailed installation manuals and video tutorials. Remote video guidance was also available to ensure smooth commissioning. - Spare parts and after-sales guarantee
We proposed a spare parts package for frequently replaced components and ensured fast delivery of parts through our dedicated after-sales channel.
Delivery and customer feedback
The machine was manufactured and tested within 35 working days after contract signing and was shipped to the Omani port via sea freight. The customer was satisfied with the secure packaging and transport arrangements and successfully completed the installation with our guidance.
The rice plant has been operating steadily for several weeks now. The customer is very pleased with the production efficiency and the quality of the finished rice. They have also expressed interest in upgrading to a 60-ton rice processing line in the future.
米の製粉ビジネスを始める予定ですか？今日中にお問い合わせいただければ、無料のレイアウトデザインと価格見積もりを提供します。機械の選定、発送、設置、技術指導まで、全てのサポートを提供します。