We recently supplied a 20-ton rice miller machine plant to a customer in the Philippines.
This case study highlights the details of the order, including the communication process, customization requests, and final product setup.
Machine configuration and customization requests
The customer ordered a 20-ton rice miller machine plant with additional equipment, including a complete set of rice mill machines, broken rice sieves, and an 8m rice elevator. The configuration was tailored to meet their specific production and space needs.
Key customization details included:
- First elevation system. The customer requested a 1.5m extension for the first rice elevator to accommodate their ground-level rice storage. We provided an additional belt and bucket to ensure proper functionality for the extended height.
- Second dual elevator system. The customer asked for an additional belt and bucket for the second dual elevator to improve material handling efficiency.
- White rice elevator. The 8m white rice elevator required an extra belt and bucket to ensure smooth operation over its extended height.
- Pit construction. The customer planned to excavate a 2m deep pit for the rice mill equipment installation, facilitating integration of the elevator and main milling system.
Power supply and packaging details
The rice mill plant was customized with a 220V, 60Hz, 3-phase power supply, which is a standard requirement in the Philippines.
For packaging:
- Wooden box packaging was used for the machine body to ensure safe transportation.
- Accessories were packed in cartons and wrapped in stretch film for extra protection during shipment.
Communication and support throughout the process
Our sales team engaged with the customer from initial inquiry to final delivery, ensuring all their requirements were met. Here’s a breakdown of our communication:
- Initial inquiry. The customer reached out with a request for a 20-ton rice miller machine plant, specifying the need for additional rice elevators and broken rice sieves. We discussed their production goals and space limitations.
- Customization and quotation. After gathering the necessary details, we recommended the appropriate configuration, including the 1.5m extension for the first elevator. We also confirmed the power requirements and discussed the pit depth for installation.
- Order confirmation. Once the customer approved the quote, we finalized the order, including all necessary components and accessories for seamless operation.
- Packaging and shipment. The machine was packaged and shipped with detailed instructions on handling and installation provided to the customer.
- After-sales support. Our team remained in contact with the customer, offering technical support to ensure smooth installation and provide guidance for optimal machine performance.
Conclusion
Our 20-ton rice miller machine plant is a popular choice for rice millers seeking to increase capacity, and we’re proud to have provided this customized solution for our customer in the Philippines. With tailored equipment and power solutions, we strive to meet the unique needs of every client, ensuring long-term success and operational efficiency.