Early this month, one of our 20-ton rice huller machines was successfully delivered to Burundi, helping the local customer improve rice processing efficiency and rice quality.
Customer Background
A customer from Burundi planned to expand their local rice processing business and wanted to enhance processing efficiency while ensuring high rice yield and quality. The customer valued equipment stability, output, and after-sales service, seeking a complete production line suitable for a small to medium-sized rice mill.
Equipment Selection
The customer ultimately chose our 20-ton rice huller machine, which can process 20 tons of paddy per day, meeting their high-efficiency processing needs. The complete production line includes cleaning, milling, polishing, and grading systems, ensuring high rice yield, minimal broken rice, and reduced labor costs.
Purchasing Process
During the purchasing process, the customer inquired in detail about equipment configuration, installation, and operation training. We provided a suitable production line layout based on the customer’s site and output requirements and explained operational precautions and maintenance methods to ensure smooth operation.
Installation and Commissioning
After the equipment arrived in Burundi, our technical team was sent to handle installation and commissioning, ensuring each machine operated properly and achieved the expected output. The team also trained the customer’s operators to manage and maintain the machines independently.
Operational Results
After putting the 20-ton rice huller machine into operation, the customer reported stable performance, high processing efficiency, improved rice yield and quality, reduced labor pressure, and significantly enhanced overall rice mill productivity.
Customer Feedback
The customer expressed great satisfaction with both the machine’s performance and our professional service. They highly appreciated the entire process, from purchasing and installation to training, and plan to expand more production lines in the future.